Returns & Exchanges

30-day return window

For eligible U.S. orders, you may request a return within 30 days after delivery. Please include your order number when you contact us.

For a change-of-mind return, the product must be in its original condition, without damage or alterations, and returned with all included parts, accessories, and original packaging. Please keep these together while checking your order. Items that arrive damaged, defective, incorrect, or incomplete are handled under the section below.

How to request a return

Email hello@lightsaltliving.com with your order number and the item you would like to return. Please wait for our return instructions and return address before sending anything back so we can identify and process your return.

For a change-of-mind return, you are responsible for return shipping. Original shipping charges are not refundable, unless the return is due to our error. We do not charge a restocking fee.

Damaged, defective, incorrect, or incomplete items

If your item arrives damaged or defective, you receive the wrong product, or parts are missing, contact us as soon as you notice the problem. Reporting it within 7 days of delivery helps us resolve it faster, but this is not a deadline that removes your rights. Include your order number, a description, and photos if available.

We will review the issue and offer a replacement or refund as appropriate. We will cover any required return shipping when the issue is our error. Please contact us before returning an affected item; we will let you know whether a return is needed.

Missing packages

If your package is missing or tracking shows a delivery problem, email us with your order number. We will investigate with the carrier and help resolve the issue.

Requesting a product exchange

To exchange an eligible item for another product or design, contact us within 30 days after delivery. We will explain the return and replacement options. For a change of preference, you pay return and replacement shipping costs, plus any increase in item price. If the replacement costs less, we will refund the difference to your original payment method. If the issue is our error, we cover the shipping costs.

Receiving your refund

Once an eligible return is received and inspected, we will email you the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the funds.

For damaged, incorrect, or missing items, we will let you know whether a return is needed before processing a replacement or refund.

Questions about your order? Email hello@lightsaltliving.com.